Privacy Policy

Your casino account information

For your Big Boost account, personal information includes your identity, birth details, address, contact information, photograph and financial details. You may supply this information during registration, promotions, surveys or conversations with customer services.

Records also cover your play, session duration, transactions, chosen limits and account preferences. Registration information supports account administration, eligibility checks, fraud prevention and compliance. Some details may be sent to verification providers to establish your identity and identify sanctions or politically exposed status.

Purposes and recipients

Your information is used to deliver requested services, fulfil contractual duties, communicate service changes and improve how content is presented. It may also support offers for similar services or other products considered relevant to you. Customer communications may be retained for instruction verification, staff training, service improvement and crime prevention.

Data may be shared within the operator's corporate group and with selected service partners, suppliers, advertising networks, analytics providers and verification agencies. Disclosure to regulators, law enforcement or other parties is possible where legally permitted or required. Business transfers, mergers or insolvency can involve sharing your information with prospective and subsequent business partners.

Storage and protection

Retention follows applicable law and recordkeeping requirements. After the relevant retention period, records are securely destroyed unless continuing legal or regulatory duties require preservation. Reasonable efforts are made to maintain accurate information throughout storage.

Physical safeguards, working procedures and technical measures protect account data, but transmission over the internet cannot be guaranteed secure. Your information is transferred abroad for storage and processing, including by suppliers providing support. Appropriate processing agreements form part of the measures used to protect it.

Your choices and rights

You can refuse marketing use of your personal data through your account preferences or by contacting casino support. Removing consent does not invalidate processing already carried out lawfully.

Subject to applicable legislation, you can request access, correction, deletion or restrictions on processing. You can object to processing, withdraw consent where it is the basis for processing, and obtain portability where applicable. Extensive access requests may attract a charge for supplying the information.

Privacy concerns

Send casino data questions or complaints to customer support by e-mail with enough detail to identify the issue. The team aims to answer within seven days. If the outcome is unsatisfactory, request escalation to the data protection officer, who aims to respond within 14 days. These are response targets, not guaranteed deadlines. You may subsequently raise the matter with the relevant regulator.

Report any suspected privacy breach promptly. Affected accounts are secured and affected people notified under the breach response process. Regulatory notification, investigation and measures to prevent recurrence also form part of that response.